Custom Message
As humans, we are always intrigued by new and creative things. Particularly in business, we like to hear humor or interesting things that help make our day better, even if it’s in a small way.
With this in mind, it should be no surprise that 88% of people who are put on hold when calling a business prefer on hold messages to other hold options. So the least you can do as a company for your customers is to create a custom on hold message. Make your customers laugh or let them know how your company is better serving them, and they will not only stay on the line, but return satisfied.