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The Power of Consumer Product Reviews


Next time you’re planning a big purchase, join the ranks and consult consumer product reviews…apparently one of the most trusted sources for consumers.

 

  • 77% of online shoppers use the ratings and reviews of other consumers when purchasing a product. (Jupiter Research, 09/06)
  • 70% of consumers say they go online to research everyday grocery items. (Prospectiv, 2008)
  • According to Bizrate.com, 59% of consumers consider customer ratings and reviews to be more valuable than expert reviews.
  • 83% of online shoppers say consumer product reviews had at least partial influence on their purchasing decisions. (Opinion Research Corporation, 07/08)
  • 83.8% of consumers say they trust other consumer reviews over a critic or expert. (MarketingSherpa)
  • 91% of millionaires say they typically will consult reviews before purchasing luxury items. (Unity Marketing/Google study, reported in AdAge 10/08)
  • Almost half of U.S. consumers online read reviews and ratings at least once a month. (The Growth of Social Technology Adoption, Forrester, 2008)

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