Waiting…
The average time a person spends on hold is 30 seconds. However, without creative hold music or messages, that 30 seconds is said to feel like 90 seconds.
In a person’s lifetime, a person will spend about 1.2 years on hold.
If you’re an executive, you spend about 17 minutes per day on hold, which calculates into 60 hours per year on hold.
What should you do with that wasted time?